Contact Us

Opening hours

Monday to Friday              10am – 4pm

We are closed weekends and bank holidays, but don’t forget you can use our online claims tracker at any time!


Email us

info@financialclaimsmadesimple.co.uk


For Complaints

Our Complaints Procedure:

At Financial Claims Made Simple, we are proud of our high standards and excellent customer service and we aim to ensure that all of our customers are happy. Sometimes however, we accept that things can go wrong. If you feel that we have failed to meet your expectations then we would like to hear from you so we can put things right. You can make your complaint by telephone, email, letter, or in person, using the following contact details:

Financial Claims Made Simple
13th Floor
Tower House
Fairfax Street
Bristol
BS1 3BN
Email: complaints@financialclaimsmadesimple.co.uk

Complaints must be received by us within six years of the problem happening or three years of the date that you should reasonably have known that you had a cause to complain. Once we’ve received your complaint, we’ll send you an acknowledgement within 5 working days confirming who is dealing with your complaint and what will happen next.

Procedure

Our aim is to handle your complaint fairly, consistently and quickly. In order to do this, it will help if you provide as much information as possible and detail how you would like us to resolve the problem. If we uphold your complaint we will apologize and we will explain what went wrong. Wherever possible, we will take the necessary steps to prevent the problem re-occurring.

We will acknowledge receipt of the complaint within 5 working days. We will provide you with our final response to your complaint within 8 weeks.

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:

The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Telephone: 0300 123 9 123 or 0800 023 4567.

They’re available between 8am to 8pm Monday to Friday, and from 9am to 1pm on Saturdays.

Email: complaint.info@financial-ombudsman.org.uk

Visit: www.financial-ombudsman.org.uk/consumer/complaints.htm

Cancellations

If you wish to cancel our services you will need to notify us in writing. You can either use the customer cancellation form which was included with your claims pack at the beginning of the claim, or alternatively you can write to us at the address below or by email to complaints@financialclaimsmadesimple.co.uk

In order to help us improve our service we would be grateful if you would also state your reasons for cancelling and provide us with any other feedback that you may have.

Write to us

Financial Claims Made Simple
13th Floor
Tower House
Fairfax Street
Bristol
BS1 3BN


Other Details

Regulated by the Financial Conduct Authority in respect of regulated claims management activities. (Permission Number – 833865) Financial Claims Made Simple Ltd registered in England and Wales, Company Number 6268019

Data Protection Registration Number Z9932118