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Privacy Policy

Our Privacy Policy (Last updated in March 2016)

Any reference to “we” or “us” in this Privacy Policy shall mean Financial Claims Made Simple Limited. Any reference to “you” means you, the customer.

We treat your personal information with the utmost respect when it comes to privacy and security, so we have described how we look after your information as clearly as possible. Privacy is very important to us as an organisation and we wish to be transparent and show our dedication to privacy. Our Privacy Policy applies both while you have a case with us and afterwards. We reserve the right to update this policy, and any changes will be posted on our website. We are committed to keeping your personal information confidential and will only give it to others for the purposes set out in this policy.

For the purpose of the Data Protection Act 1998, the data controller is Financial Claims Made Simple Limited.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using TLS technology.

The safety and security of your information also depends on you. Where we have given you a reference code for access to our online claims tracker, you are responsible for keeping this code confidential. We ask you not to share your code with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures implemented on your computer or mobile device.

We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we only authorise access to those employees who require it to fulfil their job responsibilities. Our security systems meet or exceed industry standards and we are constantly monitoring internet developments to ensure our systems evolve as required.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our site, including information:

How We collect this information:

Cookies

This website uses cookies to improve the experience of people visiting our website. Cookies are small packets of information which our website stores on your computer or mobile device and are used to track, save and store information about your interactions and usage of the website. Cookies can allow us (for example) to recognise and count visitors to our website, understand how they move around the site, and track the content that visitors view and are interested in. We may also analyse the information derived from these cookies and match this information with data provided by you or another party. This helps us to tailor the content we provide and make sure we offer more of what our visitors want and less of what they don’t want.

You can change the settings/preferences of most browsers to provide choices in relation to how cookies are set on your device; you can choose to accept all cookies, or be notified when a cookie is set, or reject all cookies. You can also clear cookies which have already been set. Please note, however, that some parts of our website may not function properly or be available to you if you refuse to accept cookies.

If you are unsure how to change your browser settings we suggest using the “Help” function on your device’s toolbar to find instructions on how to do so.

Google Adwords, Analytics & Doubleclick by Google

Olark

Optimizely

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the terms & conditions and the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

Shortened Links in Social Media

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media account.

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URLs [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Public Forums

We may offer chat rooms, bogs, message boards, bulletin boards, or similar public forums where you and other users of our Website can communicate. The protections described in this Privacy Policy do not apply when you provide information (including personal information) in connection with your use of these public forums. We may use personally identifiable information and non-personal information about you to identify you with a posting in a public forum. Any information you share in a public forum is public information and may be seen or collected by anyone, including third parties that do not adhere to our Privacy Policy. We are not responsible for events arising from the distribution of any information you choose to publicly post or share through our Website.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

Information We Hold

We will hold and use the following details about you:

as well as any other information which we reasonably need to operate your case, make decisions about you or fulfil our regulatory obligations. We may keep details of any phone number(s) that you call us from and use them to contact you.

When we are managing your case, we may be given sensitive information such as medical information. We will hold and process this information to allow us to make decisions about your case.

References to personal information include all of the information above whether obtained from you, from a Credit Reference Agency or Fraud Prevention Agency, from the Internet or from any other source.

Information We Share

We will keep your personal information confidential and only share it with others for the purposes explained in this policy. We have trusted relationships with carefully selected third parties who perform services on our behalf. All service providers are bound by contract to maintain the security of your personal information and to use it only as permitted by us.

We may share information about you:

How We Use Your information

We will use your information to:

Your data may also be used for other purposes for which you give your permission or where we are permitted to do so by law or it is in the public interest to disclose the information or is otherwise permitted under the terms of the Data Protection Act 1998.

Transfer Of Information

We may transfer your personal information abroad to other countries outside the UK. If we do so, we will ensure the information is held securely to standards as least as good as those in the UK and only used for the purposes set out in this Privacy Policy.

Transfer of Assets

As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or all (or substantially all) of our assets, the personally identifiable information and non-personal information we hold about you will be transferred to and used by this acquiring entity. Also, if any bankruptcy or re-organisation proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.

Access To Your Information

Under the Data Protection Act 1998, you have a right to access certain personal records we hold about you. This is called a Data Subject Access Request, which you can make by writing to info@financialclaimsmadesimple.co.uk. A £10 fee is payable.

Third Party Links

Our site may contain links to third party websites. If you follow a link to any of these websites, please note that these websites have their own terms and privacy policies and that we do not accept any responsibility or liability for them.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with us, please contact us at info@financialclaimsmadesimple.co.uk or write to:

Financial Claims Made Simple Limited

13th Floor

Tower House

Fairfax Street

Bristol

BS1 3BN

Any Questions?

If you have any questions or concerns about the privacy of your information please call us on:

0333 212 2029
or
(cheaper on mobiles)